Refund policy

Refund & Live Plant Policy

Every iris rhizome is freshly dug, carefully inspected, and prepared by hand before leaving Field Notes. Because rhizomes are living plant material, we cannot accept returns or exchanges once an order has been collected or shipped. This helps protect our farm and plant collection from the possible introduction of pests and disease.

If you need to cancel an order, please contact us as soon as possible. Orders cannot be cancelled once they have been prepared for pickup or placed in the mail.

Please inspect your rhizomes promptly. If a rhizome is damaged or you have concerns about its condition, email us within 48 hours of pickup or delivery with your order number and clear photographs. If there is a problem attributable to the condition of the rhizome when it was received, we will offer a replacement where available or a refund.

Field Notes guarantees that each iris is sold true to name. Because an identification error may not become apparent until flowering, please contact us with your order information and a photograph if your iris blooms incorrectly. 

Once planted, the growth and performance of a rhizome depend on factors beyond our control, including planting depth, drainage, soil conditions, weather, pests, disease, and winter conditions. We therefore cannot guarantee establishment, flowering in the first season, future bloom performance, or winter survival. Each rhizome includes a digital grow guide to help give it the best possible start.

Nothing in this policy limits any rights available under applicable consumer-protection law.

Contact Us

Questions about your order, pickup arrangements, mailing, or the health of your rhizome are always welcome.

Email: hello@fieldnotesflowers.com

Please include your name and order number when contacting us about an existing order. We aim to reply within two business days.